To make a purchase on our website, simply browse through our product catalog and add the items you’d like to your cart. Once you’re ready to checkout, provide your shipping and billing information, the payment method is by bank transfer.
Please note that your order will only be confirmed after you receive our email confirmation. This step is essential to ensure the accuracy of your order details and to provide you with a personalized shopping experience.
Tracking your order is easy! Once your order is shipped, we’ll send you a confirmation email with all the details from the shipping company.
We currently accept bank transfers as our preferred payment method. Since each order is custom-made, we believe that direct communication and confirmation are essential to ensure a smooth and accurate transaction.
Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on your location.
You can reach our friendly customer support team through our Contact Us page, where you’ll find a contact form and our email address. We’re here to assist you with any questions or concerns you may have.
We currently offer Ex Works (EXW) as our primary shipping method.
Ex Works provides the most flexibility for our customers, allowing you to choose your preferred shipping carrier and arrange for pickup or delivery to your desired location.
We process orders quickly to ensure fast delivery, so modifications or cancellations may be limited. Contact our customer support as soon as possible, and we’ll do our best to assist you.
Please note that our products are made to order, ensuring a high level of customization and quality. As a result, delivery times may vary depending on the specific product and the brand.
If you receive an item damaged by the courier, you have 24 hours to complain from the date of delivery, by sending photographs showing the damage to the item to info@priva-home.com
If this period is exceeded, we cannot be held responsible for any defects that may have occurred during transportation.
We do not accept returns/refunds on customized products, as these pieces have been specially produced to your specifications and taste.
Creating an account is easy! Simply click on the “Sign Up” link at the top of the page and follow the prompts to enter your information. You’ll then have access to order history, wishlists, and faster checkout.
Please contact our customer support team as soon as possible if you need to change your shipping address after placing an order. We’ll do our best to assist you, though changes may be subject to the order’s processing stage.
Our Project
Experience exclusivity and authenticity with our selection of partners. Explore the finest in Portuguese design and craftsmanship, and make your home truly unique.